Contact Us

Editorial corrections

This contact form is for readers who have spotted an error, an outdated bonus figure, a broken link or a stale review on this website. The editorial team reads every message of that kind and treats factual corrections as a priority. A report that includes the page URL, the old detail and the source you believe to be current will speed up the correction considerably. Where a claim cannot be verified, the team will leave the page unchanged rather than publish an unconfirmed edit.

Questions about how a review was researched, why a particular casino received a certain rating, or whether a specific operator has been assessed are also welcome here. The team can explain its scoring method, its testing process and the date on which a review was last updated.

Account and payment matters

This website does not run the casinos it reviews. The editorial team has no access to player accounts, no ability to view transaction history and no authority to adjust a balance, reverse a withdrawal or unlock a locked profile. Any problem with logging in, verifying identity, depositing, claiming a bonus or cashing out must go to the operator's own support team, because only that team holds the account records and only that team can act on them.

Raising an account dispute through this form will not resolve it. The operator is the only party that can investigate a payment delay, a declined withdrawal or a wagering disagreement. Readers who have exhausted the operator's support channels and still have no resolution may contact the relevant dispute-resolution service for the jurisdiction in which the operator holds its licence. The editorial team can advise on which path to take, but it cannot intervene in the dispute itself.

What this form is not for

This form is not a substitute for responsible-gambling support. A player who is concerned about their own gambling, or about someone else's, should contact a professional help organisation directly rather than wait for a reply from this site. Self-exclusion requests must be lodged with the operator that holds the account; only that operator can enforce the exclusion across its own platform.

General questions about how online gambling works in Australia, what to check in a bonus's terms and conditions, or how payout times typically compare across operators are fine to send here. Time-sensitive matters, however, belong with the operator, because this site does not guarantee a specific response window and cannot act on any player's behalf.